Fix Bitdefender “Expired” Status on macOS – License Still Active

Bitdefender Status Shows “Expired” on macOS – While License Is Still Active

Problem

On a macOS device, the Bitdefender security agent shows the status “Expired”, even though the subscription is active and there are available licenses in Bitdefender Central.

Root Causes

  1. Agent-Server Sync Delay
    The Bitdefender agent may not be properly synced with Bitdefender Central, especially if the Mac was offline for a period.

  2. Not Assigned to an Active License
    The device might not be correctly associated with the active subscription, even though licenses are available.

  3. Incorrect Time/Date on Device
    A mismatch between system time and actual time can lead to expiration errors.

  4. Old or Corrupted Installation
    The Bitdefender installation may have expired internally or was tied to an old/expired license key.

Solution Steps

1. Check Bitdefender Central

  • Log in to https://central.bitdefender.com.

  • Go to My Devices and check if the Mac is listed.

  • Navigate to My Subscriptions to verify that:

    • The subscription is still active.

    • There are free slots available.

    • The Mac is assigned to the correct subscription.

2. Re-authenticate the Agent on macOS

  • Open the Bitdefender app on your Mac.

  • Click on the profile/avatar icon and log out.

  • Log in again using the same Bitdefender Central account.

  • Wait a few minutes and check if the status updates from "Expired" to "Protected."

3. Restart the Bitdefender Agent

  • Quit the Bitdefender app.

  • Restart your Mac.

  • Reopen Bitdefender and check the license status again.

4. Reinstall Bitdefender (if needed)

If the issue persists:

  • Uninstall Bitdefender using the official uninstaller tool from this guide.

  • Re-download the installer from Bitdefender Central.

  • Reinstall, and ensure you sign in during setup.

Tips & Best Practices

  • Always ensure that system time and date on macOS are set to automatic.

  • Avoid cloning Bitdefender installations across devices; always perform fresh installs.

  • Ensure network firewalls or DNS filters do not block Bitdefender’s cloud servers.

Still Need Help?

If you're still seeing the expired message after following the steps, contact our support team with:

  • A screenshot of the status

  • The email used for Bitdefender Central

  • The macOS version and Bitdefender version installed